Privacy policy

Grizzley Wear is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA).

The Information We Collect
We collect and process personal information mainly to process your orders, deliver your rugged gear, and keep you updated on your purchase. This includes:

Order Information: Name, shipping address, billing address, and contact number.
Payment Information: Processed securely via our payment gateways (e.g., PayStack/Peach Payments). We do not store your full credit card details on our servers.
Technical Data: IP address, browser type, and device information collected via cookies when you browse our Shopify store.

How We Use Your Information
We use your data only for the purposes for which it was collected, including:

Fulfilling your orders and processing payments.
Communicating with you regarding order status or support.
Generating PUDO return codes for your exchanges/returns.
Marketing (only if you have explicitly "opted-in" to our newsletter).

Disclosure to Third Parties (Operators)
To get your Grizzley Wear to your door, we share necessary information with trusted partners who are also bound by POPIA:

Shopify: Our e-commerce platform provider.
PUDO / The Courier Guy: Our primary logistics and locker-based return partner.
Payment Gateways: To securely authorise your transactions.
Legal Authorities: Only if required by South African law.

Security of Your Information
We are legally obliged to provide adequate protection for the personal information we hold. We use SSL encryption (HTTPS) across our entire site and follow Shopify’s industry-standard security protocols to prevent unauthorized access or loss of data.

Your Rights as a Data Subject
Under POPIA, you have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Ask us to update or correct your information.
Deletion: Request that we delete your data (subject to legal record-keeping requirements).
Objection: Withdraw your consent for marketing at any time via the "Unsubscribe" link in our emails.

Cookies
Our website uses cookies to improve your shopping experience and analyse site traffic. You can choose to disable cookies in your browser settings, though some parts of the store may not function correctly.

Contact Us
If you have any questions about this policy or how we handle your data, please contact us:

Email: info@grizzleywear.co.za
WhatsApp: 082 306 8270
Entity: Grizzley Wear Group (Pty) Ltd

Grizzley Wear | Reg: 2026/095850/07