FAQ's

How do I place an order?

Browse our latest drop, select your size, and add to cart. Checkout is secure and straightforward - we accept all major payment methods. Once confirmed, you'll receive an order confirmation email.

How do I choose the right size?

Each product includes a dedicated size guide as part of the product images - we recommend checking it before placing your order to find your best fit.

How should I care for my Grizzley gear?

To keep your gear trail-ready, we recommend a cold machine wash (30°C) with similar colors. Do not tumble dry, and iron inside out to protect the prints.

How do I know if an item is in or out of stock?

Stock availability is shown on each product page. For all stock items, if a size is out of stock, it will be marked as "Sold Out."

Some items are available on a pre-order basis only - where you'll see the following notice that will pop up: "This item is available for pre-order only. Orders will be fulfilled once production is complete. Estimated dispatch: 10–15 business days." There is a clear text indication and a pop-up that will indicate "THIS ITEM IS ONLY AVAILABLE FOR PRE-ORDER".

We produce limited run apparel - once a drop sells out, it's gone. If you see your size available, we recommend securing it sooner rather than later.

Your payment is processed immediately to secure your stock. In the rare event we cannot fulfill your order, a full refund will be issued to your original payment method.

How long will I wait for my order to arrive?

Orders are processed within 1-2 business days. Delivery within South Africa typically takes 3-5 business days thereafter. You'll receive tracking details once your order ships.

For Pre-Orders, please allow a lead time of 10-15 business days for production before your order is handed over to the courier. Once shipped, standard delivery times (3-5 days) apply. We’ll keep you updated via email every step of the way. Remember, good things take time and we want to supply you with only the best quality garments!

Do discount codes apply to pre-order items?

Discount codes are not applicable to pre-order items. Pre-order pricing reflects the production cost and lead time involved in fulfilling your order. Keep an eye on future drops for promotions on in-stock items.

How can I track my order?

Once shipped, you'll receive a tracking number via email. Use it to monitor your delivery in real time through The Courier Guy's website.

Is my payment information secure?

Absolutely. We use Shopify's secure checkout with industry-standard encryption. Your payment details are never stored on our servers - everything is handled through trusted, PCI-compliant payment processors.

What is your return policy?

We accept returns within 7 days of delivery. Under the ECT Act, you may return unworn, unwashed items with original tags for any reason. Please note that while we will refund the full purchase price, the cost of return shipping is for the customer's account unless the item is found to be defective.

How do I exchange an item?

View our Return & Refund Policy